COVUE. Built for Japan.
COVUE provides After-Sales Services and Japan Market Entry support to Japanese and international businesses. Founded in 2013, our company grew from medical device after-sales operations.
Who We Are
Our roots in Bayer Corporation’s medical device after-sales operations shaped how we work. Technical accuracy, documented procedures and accountability were central to that work, and they continue to guide our services today.
As COVUE grew, we expanded into regulatory compliance, import support, logistics coordination and product launch services. Today, After-Sales Services and Japan Market Entry are two distinct areas of our business. Clients can engage individual services or combine several activities based on their needs.
The name COVUE combines “CO,” meaning shared, and “VUE,” meaning vision. It reflects our commitment to aligning operational execution with the long-term objectives of our partners, integrating directly into their operating model rather than acting as detached service providers.
10+
Years Operating
in Japan
Serving regulated and technical industries since 2013.
500+
Brands
Supported
Supporting brands across
multiple industries.
ISO
9001:2015
Certification
Certified to an international
quality management standard.
$7.68B+
Combined Annual
Japan Revenue
Across client companies
supported by COVUE.
Why Choose COVUE
Choosing the right partner means knowing they have the experience, capabilities and processes to handle the work entrusted to them. COVUE combines specialist expertise with practical execution and clear responsibilities, tailored to the needs of each client.
- Licensed Capabilities and Quality Standards
COVUE holds a range of licenses supporting our services in Japan, including medical device repair authorization and Marketing Authorization Holder (MAH) licenses for cosmetics, quasi-drugs and medical devices. Our operations are also supported by ISO 9001:2015 quality management certification. - Technical and Regulatory Expertise
Our experience spans technical service operations, regulatory compliance and product requirements in Japan. We understand the importance of accurate documentation, established procedures and careful coordination. - Hands-On Service Delivery
Depending on the engagement, our specialists perform eligible equipment repairs, prepare regulatory applications or manage Japanese-language customer inquiries. We work with your teams and relevant providers to carry out the services within our scope. - Flexible Service Arrangements
Whether you need support for one function or several, we adapt our involvement to your requirements. We can work alongside existing teams and service providers without requiring you to adopt an entirely new operating model. - Clear Communication and Accountability
We establish who handles each activity, when client approval is needed and how progress will be reported. We also define how issues requiring a decision or escalation are communicated to the appropriate people.
COVUE Company Information
|
Company Name |
COVUE Japan K.K. |
|
Year Established |
2013 |
|
Representative Directors |
Koichiro Miyamoto |
|
Head Office |
1-6-19 Azuchimachi-Chuo, |
|
Operations Center |
COVUE JAPAN K.K. Logiport Amagasaki 202 |
|
Contact |
+81 (0)50 8881 2699 |
How We Work
Every business has different requirements, so we adapt our approach to the work you need. Whether it’s a specific service or several activities working together, we focus on clear expectations, defined responsibilities and effective delivery.
Understand Your Requirements
We start by discussing your objectives, reviewing relevant technical or regulatory requirements, and understanding your existing operations to identify where COVUE can provide support.
Define the Scope and Approach
Together, we define the required services, responsibilities and working procedures, and outline estimated timelines so everyone understands how the engagement will be managed.
Deliver and Stay Aligned
Our specialists carry out the agreed work, coordinate with your team and provide updates throughout. Where ongoing support is required, we regularly review performance and make adjustments as needed.
Industries & Products We Support
COVUE works with businesses across a wide range of regulated and non-regulated industries. Our Japan Market Entry services support diverse product categories, while our After-Sales Services focus on medical, dental, laboratory, industrial and other technical equipment. The support we provide depends on each product’s requirements and the services needed.
Medical Devices
Dental & Laboratory Equipment
Industrial & Technical Equipment
Electronics & Connected Devices
Cosmetics, Personal Care & Quasi-Drugs
Food &
Supplements
Toys &
Baby Products
Household, Lifestyle & Food-Contact Products
We Are Proud of the Standards We Uphold
Quality at COVUE goes beyond the services we deliver. It also means maintaining reliable processes, meeting applicable industry standards and creating a workplace where people can thrive. Our certifications and recognitions reflect these different aspects of our business and our commitment to doing things responsibly.
ISO 9001:2015
JAS Organic Certification
Osaka City Leading Company for Women’s Empowerment
Careers at COVUE
Behind every service we provide are people who care about getting the details right. COVUE brings together specialists in technical service and repair, regulatory compliance and business operations to help clients solve practical challenges in Japan.
We value people who take initiative, enjoy collaborating across different specialties and take pride in the quality of their work. If you’re looking for an opportunity to contribute your skills and experience, we’d love to hear from you.
Tell Us What You’re Working On
Whether you’re strengthening equipment service operations or addressing product requirements in Japan, let us know what equipment or products are involved and what support you’re looking for. We’ll discuss where COVUE may be able to help.