Terms & Conditions

COVUE Japan K.K.
Last updated: 3 March 2026

These Terms and Conditions (“Terms”) govern:

  1. Your access to and use of the COVUE Japan K.K. website, and
  2. The provision of preliminary, assessment, and pre-contract services by COVUE Japan K.K.

By accessing this website or requesting any evaluation, validation, or pre-engagement service from COVUE Japan K.K. (“COVUE”, “we”, “us”, or “our”), you agree to be bound by these Terms.

1. Website Use

This website is operated by COVUE Japan K.K. and provides general information regarding our regulatory, compliance, distribution, and operational services.

Use of this website is governed exclusively by the laws of Japan.

You agree to use this website in compliance with applicable laws and not to engage in conduct that may damage, disrupt, or interfere with its operation.

2. Informational Nature of Website Content

All content on this website is provided for general informational purposes only.

While COVUE provides regulatory and operational services under formal contractual engagement, information published on this website does not constitute individualized legal, tax, customs, or regulatory advice.

Accessing or using this website does not create a client relationship.

Any reliance on website content without formal engagement is at your own risk.

3. Intellectual Property

All materials on this website, including text, graphics, logos, documents, and designs, are the property of COVUE Japan K.K. or its licensors.

You may not reproduce, distribute, modify, or otherwise use any materials without prior written consent from COVUE.

Unauthorized use may constitute a violation of Japanese intellectual property laws.

4. Third-Party Links

This website may contain links to third-party websites for convenience. COVUE does not control or assume responsibility for third-party content or practices.

Access to third-party sites is at your own risk.

5. Prohibited Conduct

You agree not to:

  • Violate any applicable laws or regulations
  • Upload or transmit malicious code
  • Attempt unauthorized access to systems
  • Misrepresent affiliation with COVUE
  • Engage in any conduct that may harm COVUE’s business or reputation

6. Preliminary and Pre-Engagement Services

These Terms also apply to any preliminary services provided prior to execution of a formal service agreement (“Preliminary Services”).

Preliminary Services may include, but are not limited to:

  • Product classification review
  • Regulatory feasibility assessments
  • Import pathway validation
  • Importer of Record (IOR) eligibility review
  • Attorney for Customs Procedure (ACP) eligibility review
  • Label and documentation review
  • Operational or logistics feasibility assessments
  • Pre-market compliance checks

Preliminary Services are assessment-based and do not constitute operational authorization, regulatory approval, or formal representation.

No ACP, IOR, storage, fulfilment, or operational services commence until a separate written agreement is executed.

7. Client Information Obligations

You agree to provide complete, accurate, and current information regarding:

  • Product composition and specifications
  • Ingredients and materials
  • Intended use and claims
  • Packaging and labeling
  • Manufacturing origin
  • Supporting documentation

COVUE is entitled to rely on the information you provide.

You remain responsible for ensuring all submitted information:

  • Is accurate and truthful
  • Complies with Japanese law
  • Is promptly updated if circumstances change

COVUE is not responsible for delays, additional costs, regulatory rejection, or inability to proceed arising from incomplete or inaccurate information.

8. Fees and Payment

COVUE may charge fees for Preliminary Services, including validation, review, research, and assessment fees.

All such fees:

  • Are payable in advance
  • Are non-refundable
  • Must be paid before work begins

Discontinuation of communication or decision not to proceed does not entitle you to a refund of fees already paid.

9. No Use of COVUE Licenses or Credentials

Until:

  • A formal service agreement is executed
  • Compliance requirements are satisfied
  • Written operational approval is issued

You may not:

  • Represent COVUE as your ACP or IOR
  • Reference COVUE on shipping or customs documentation
  • Ship products under COVUE’s name or authority
  • Use any COVUE-issued documents
  • Represent to third parties that COVUE is acting as your licensed agent

Unauthorized use of COVUE’s credentials or licenses may result in immediate termination and liability for any regulatory, customs, tax, or financial consequences.

10. Regulatory Approval and Discretion

Preliminary assessments do not guarantee:

  • Product eligibility
  • Regulatory approval
  • Import authorization
  • Customs clearance

COVUE retains sole discretion to decline proceeding if:

  • Regulatory non-compliance is identified
  • Risk exposure is deemed excessive
  • Information is misleading or incomplete
  • The product falls outside permitted scope

Formal approval is granted only in writing following execution of a definitive service agreement.

11. Indemnification

You agree to indemnify and hold harmless COVUE, its officers, employees, affiliates, and agents from any claims, penalties, damages, or losses arising from:

  • Inaccurate or incomplete information
  • Product non-compliance
  • Labeling or claims violations
  • Shipment without written approval
  • Regulatory breaches
  • Customs or tax liabilities
  • Infringement of third-party rights

This obligation survives termination of any preliminary engagement.

12. Limitation of Liability

To the fullest extent permitted by Japanese law:

  • Website use is at your own risk.
  • Preliminary Services are provided for assessment purposes only.

COVUE shall not be liable for indirect, incidental, or consequential damages.

COVUE’s total liability arising from Preliminary Services shall not exceed the fees paid for those specific services.

13. Termination (Pre-Engagement Only)

Either party may discontinue preliminary engagement at any time prior to execution of a formal service agreement.

COVUE may suspend or terminate Preliminary Services, with or without cause, at its sole discretion, particularly where continued engagement may create regulatory, legal, operational, or reputational risk.

Termination under this section applies only to Preliminary Services and does not affect any rights or obligations under a separately executed service agreement.

Upon termination of Preliminary Services:

  • Fees for services already completed or partially performed remain payable.
  • Fees for work initiated prior to termination remain payable.
  • Fees already paid are non-refundable.
  • No authorization or representation shall be deemed granted

All indemnification, limitation of liability, and governing law provisions survive termination

14. Governing Law and Jurisdiction

These Terms are governed exclusively by the laws of Japan.

Any dispute shall be submitted to the Osaka District Court as the court of first instance.

15. Legal Contact

All legal notices relating to these Terms must be directed to:

COVUE Japan K.K.
Legal Affairs
3rd Floor, ProPalace
1-6-19 Azuchimachi, Chuo-ku
Osaka 541-0052 Japan
Email: admincj [at] covue [dot] com

16. Amendments

COVUE may revise or update these Terms from time to time to reflect changes in legal requirements, regulatory standards, operational practices, or website functionality.

Any updates will be published on this website with a revised “Last updated” date.

Revised Terms apply to:

  • Continued use of the website after publication, and
  • Preliminary Services requested after the updated Terms are published.

These Terms do not amend, replace, or override the provisions of any separately executed service agreement. Where a formal written agreement exists, the terms of that agreement shall govern.